• Call Centre / Dispatch Environment
• Northern Suburbs Location
• Salary $43k - $45k + Super

Our client, a whole sale wine company, is a looking for an experienced Customer Service Representative for their busy inbound call/ dispatch environment. This company has large portfolio of vineyards and sells its wine directly to customers from their premises located in Melbourne's Northern suburbs, so this is a great opportunity to combine your hospitality knowledge with your administration skills.

You will be responsible for the following:

• Providing exceptional customer service via phone, email and face to face
• Managing customer enquiries
• Coordinating the incoming orders and dispatch process
• Maintaining information on the company and social media websites
• Developing new business
• Achieving targets and KPIs
• General administration duties

To be considered for this excellent role you will be able to demonstrate the following:

• At least two year's experience in a call centre/dispatch environment
• Experience within the hospitality environment
• Competency with Micros System
• Demonstrated organisational and time management experience
• An ability to work effectively independently and within a team
• An ability to achieve KPIs

Knowledge gained from the wine industry will be considered a distinct advantage.

In return for your skills and experience you will be offered a competitive salary, a friendly and flexible work environment with a supportive management team. So if you meet all the above criteria and are looking for a challenging role, APPLY NOW.